International Services
FDA documentation
For return parcels to United States, FDA documentation is required and available to provide. Clients are advised to provide us with their FDA registration number and owner operator number in advance.
Sending work to Taiwan
A traditional way to ship your cases with bites, impressions, operation gypsum model and so on is acceptable. Or sending us CAD file by email or ftp for CAD/CAM milling following is also available.
4 Working Days Delivery
With our qualified team of technicians, Smilden is able to complete your cases within a reliable time frame. In-lab turnover time is 4 working days since cases receiving, not including shipping time and with exceptions that apply to implant and specialty cases.
Guarantee
Smilden offering 5 years product guarantee for frameworks including Ziconium and Titanium series.
Shipping
UPS and FedEx are our preferred courier service provider for North America and Europe region. For larger case volumes, air freight is also optional.
The following express services are for reference:
| From | To | Shipping Days |
|---|---|---|
| Europe | Taiwan | 2 business days |
| USA | Taiwan | 3 business days |
| Southeast Asia | Taiwan | 2 business days |
| Taiwan | Europe | 2 business days |
| Taiwan | USA | 1 business day |
| Taiwan | Southeast Asia | 2 business days |
Local Services
Local Case Turnover Time
We offer an efficient work of 3 working days turnover time for local cases with exceptions that apply to implant and specialty cases.
Complimentary Services
Complimentary customized shade matching service is available for partners and free delivery services is offered as well.
Guarantee
Smilden offering 5 years product guarantee for frameworks including Ziconium and Titanium series.
